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BUSINESS HOURS - Open from 8:00 a.m. to 5:00 p.m. Pacific Standard Time, Monday through Friday.

SHIPMENT - Orders are normally shipped via UPS, FOB: Watlow's plant. Items that do not qualify for UPS shipping will be sent via mutually arranged carrier. Shipping costs are not included in listed prices. A $2.00 delivery surcharge and handling charge will be added to each order. Title to items being purchased passes from West Coast Plastics Equipment (WCPE) to purchaser at time of shipment. WCPE retains a security interest in the items until said items are paid for by the purchaser. If your shipment arrives damaged, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in and notify WCPE immediately to arrange for a carrier inspection and/or pickup of damaged merchandise. If you do not notify WCPE of damaged goods within the first 10 days of arrival, WCPE cannot be liable for damage or replacement.

PAYMENT TERMS - All items ordered on the Watlow-Distributor.com website shall be prepaid by credit card unless an open account has been established in advance. For your convenience, Visa, Master Card, Discover and American Express are accepted by West Coast Plastics Equipment. To open account, please download our Credit Application and submit it by fax or email prior to placing your order. We will contact you upon establishment of open account. Our terms for open account orders are Net 30 Days.

PRICING - Prices are subject to change without advance notice. West Coast Plastics Equipment, Inc. will honor all prices listed on the Watlow-Distributor.com website at the time the order is placed with the exception of typographical errors and non-updated Watlow price changes. In these cases, WCPE reserves the right to cancel the order by notice to the buyer without penalty or liability.

RETURNS AND RESTOCKING CHARGES - Prior approval and a return authorization number must be obtained from WCPE to return any product. All returns subject to examination and inspection by WCPE or Watlow prior to the issuance of credit or replacement. Stock heaters, controls, sensors and accessories which have not been used or modified may be returned for a twenty percent (20%) restocking charge and must be returned within 90 days of purchase. Controls products may not be returned if the packaging seal is broken. Modified stock items may not be returnable or subject to higher restocking charges. Non-stock (custom) heaters, controls, sensors and accessories are not returnable. All returns for credit must be returned within 90 days of purchase. If the product has a manufacturing defect, WCPE may issue a credit for the returned product or repair or replace with like product. If the returned product is not subject to Watlow's warranty, buyer will be notified of the estimated repair cost, if possible, then buyer must advise whether or not buyer chooses to have product repaired at buyers expense.

WCPE passes through to its customers all Watlow warranties and guarantees that are provided for the products it sells. WCPE makes no additional or independent warranties unless expressly stated prior to purchase. WCPE shall under no circumstance be liable for special, incidental or consequential damages. Please clarify the warranty policy prior to your purchase. Watlow warrants its products against defects in material and workmanship for at least one (1) year (three (3) years on some controls) from the date of delivery, provided such product is properly applied, used and maintained. Refer to the express written warranty time period for each individual product for such warranty time period information. Watlow does not warrant any product against damage from corrosion, contamination, misapplication, improper specification or wear and tear and operational conditions beyond Watlow's control. Watlow shall not be liable for incidental or consequential damages resulting from the use of its products. Should any product fail while subject to this warranty, such product shall be repaired or replaced, at Watlow's option, at no charge to the buyer. Watlow and WCPE must be notified of the failure of product within thirty (30) days of such event and a return authorization for repair or replacements must be obtained prior to return of item.

CANCELLATION CHARGES - There will be no cancellation charge for non-modified stock products, if cancelled prior to shipment. If cancelled after shipment, restocking charges may apply per "Returns and Restocking Charges" section above. Non-stock and modified-stock products may be subject to non-cancellation or to cancellation charges to be determined by WCPE & Watlow based upon the portion of the product completed at the time of such cancellation.

QUANTITY VARIATIONS - On orders for products carried in stock, WCPE & Watlow will deliver the ordered quantity specified. However for the manufacture of certain non-stock and custom products it is agreed that Watlow will be allowed productions losses. Watlow shall have the right to manufacture and deliver and invoice for deliveries of up to ±1-3 units or ±3-10% based upon product ordered. Please contact WCPE to clarify quantity variation policies.

AVAILABILITY - The availability of products shown on the Watlow-Distributor.com website are estimates. Anticipated delivery dates are based upon vendor supplied information and are subject to change. WCPE and Watlow will make every effort to deliver product within the estimated time, however, WCPE will incur no liability for late delivery.

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